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POLICIES

PLEASE READ THESE POLICIES CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to mimiaskincare.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following policies, which together with our privacy policy and website disclaimer, govern mimiaskincare.com’s relationship with you in relation to your use of this website. By using this website, you signify your agreement with our policies. For the purposes of these policies, “We”, “Us”, and “Our” refer to mimiaskincare.com and “You” and “Your” refer to you, the client, website user or person using our website or visitor.

PRIVACY & SECURITY

Our privacy policy sets out how customers and clients’ information is used and protected by Mimia Sdn. Bhd. We are committed to ensuring that all personal/business details provided and submitted to us by every customer are strictly for internal use only including but not limited to order, and shipping.
Every customer will be asked to provide certain information when making an order by which you can be identified when using this website. You can rest assured that your information will remain strictly private and will not be disclosed, rented or sold to any other third party. We do not keep customers’ payment details. Customers are responsible for maintaining the confidentiality of their account and password and for restricting access to their devices to prevent unauthorised access to their account. We may collect the following information: Contact information including your name, address, phone number, and email address Information relevant to offers and/or customer surveys This information is required in order to provide you with a good service, understand your needs, and also for the following reasons: To improve our products and services. To keep our records up to date. To send promotional emails, from time to time, about any new products, special offers or any other information we think you may find interesting. To periodically use your information to contact you for market research purposes. To use the information to improve and update the website according to your interests. If you have previously agreed with us to use your personal information for direct marketing purposes, you may change your mind at any time by emailing us. We are committed to ensuring that your information is secure and kept confidential. We have also put in place suitable procedures for security purposes in order to prevent unauthorised access or disclosure. We will not distribute, lease or sell your personal information to third parties unless we have your permission or are required by law to do so.

LINKS TO OTHER WEBSITES

Mimia Sdn. Bhd. may, from time to time, provide on its website links to other websites and information on those websites for your convenience. This does not necessarily imply approval, endorsement or sponsorship or arrangement between Mimia Sdn. Bhd. and the owners of those websites. Mimia Sdn. Bhd. takes no responsibility for any of the content found on the linked websites. Mimia Sdn. Bhd.’s website may contain information provided by third parties for which mimiaskincare.com accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

UNLAWFUL OR PROHIBITED USE

You shall not use this website for any purpose that is unlawful or prohibited. You shall not use this website in any manner that may harm Mimia Sdn. Bhd. or adversely affect the website functionality or its use by others. You shall not attempt or obtain from or through this website any information that is not already and intentionally made available from or through it.

COPYRIGHT

All contents and information on this website including photographs, images, and text are the property of Mimia Sdn. Bhd. or our respective partners. The information on this website is intended for guidance only and the site is regularly updated. All images featured are solely for illustration purposes only. Specifications and prices are subject to changes without any prior notice.

PAYMENT

We accept payment via Credit and Debit cards. Goods will not be despatched until the Customer’s funds that have been paid to Mimia Sdn. Bhd. is cleared in full.

CHANGES TO OUR WEBSITE

Our website and its content will be updated from time to time. We also cannot guarantee that there will be no errors.

JURISDICTION

This agreement and this website are subject to the laws of Malaysia. If there is a dispute between you and Mimia Sdn. Bhd. that results in litigation, then you must submit to the jurisdiction of the courts of Malaysia.

SHIPPING & RETURNS

Our skincare is always made fresh for your order in a GMP-certified laboratory, so it is guaranteed to be top quality when sent to you. Shipping is free for all orders within Malaysia except for Sabah and Sarawak. We also offer express shipping to selected destinations. Any questions, please contact us for more information. We cannot be held responsible for delayed or undelivered items due to circumstances, which are out of our control. If you have not received your item(s), please contact us as soon as possible. If your product appears damaged or faulty upon opening, please contact us within 7 days for a full product replacement. Mimia Sdn. Bhd. reserves the right to inspect the faulty product before replacing it or making a refund. If you change your mind and would like to return a product that is not faulty, we will be happy to exchange or refund within 7 days of purchase. Only unopened items will be accepted. We will refund return postage costs if: an incorrect item is received; the item has arrived damaged (please provide photographic evidence and we will either send another item or issue a full refund). The buyer pays for return costs if an unwanted item is ordered (or any other reason not related to the item condition). If you’re not sure if the product is the right for your skin, you can always call us to buy a sample so that you can try before you buy. Please contact us at: info@mimiaskincare.com with regards to your claim. To return your product, you should mail your product to: Mimia Sdn Bhd, 35-1, Jalan SS 18/6, SS 18, 47600 Subang Jaya, Selangor, Malaysia.

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